Customer Experience (CE) is a direct indicator on how well a restaurant is perceived in the marketplace directly effects the bottomline. Food quality, Speed of Service & Customer Service make up with overall CE. Making small changes in 50-100 areas change your CE from part of the pack to ahead of all competitors.
We spend time with the data, the customer feed back and most importantly at the locations. Collecting enough data is essential in order to view all of the areas of improvement that might be needed.
Our reports have no additional language it is created with an opening statement of area in which improvements are needs with a bullet pointed action plan to attack each solution. We focus on Menu Design, Menu Innovation, Dining Room Layout, Front of the House Customer Service, Employee Motivations, Employee Compensations (focused on benefits and extras), Kitchen Layout and so much more.
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